Materi Kuliah Management Operational

Materi Kuliah Management Operational

Pertemuan 1 The Nature of Operations

Diversity and Importance of Operations

- Improvements in operations can simultaneously lower costs and improve customer satisfaction.

- Improving operations often dependent on advances in technology.

- Can obtain competitive advantage by improving operations.

- Diversity of operations

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Pertemuan 2 Business Strategy and Global Competitiveness

Top Management

- Responsible for making and keeping organization competitive.

- Develops business strategy

       provides direction and vision

       guides short- and long-term decisions

       must consider international competition

- All functional areas and business processes must support the business strategy.

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Pertemuan 3 Quality Management

Quality Costs

- Two primary sets of costs involved in quality

      Control costs

      Failure costs

- These costs are often as high as 15 to 35% of sales

- Costs often broken down into four categories

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Pertemuan 4 Product

Generation of Ideas

- Employees with customer contact play a key role in generating new ideas

- Can imitate proven new idea

- Purchase new idea

- Marketing “pull” versus technology “push”

- Product versus process research

PPT PRVW | DWNLD

Pertemuan 5 Transformation System Design
Transformation system design considers alternative transformation forms and selects best one given characteristics of desired outputs.

Layout analysis seeks to maximize the efficiency or effectiveness of operations.
PPT PRVW | DWNLD